Privacy Policy

This Privacy Policy explains how PRESTIGEFLOW SUPPLY LTD ("we", "us", "our") collects, uses and protects personal data when you use prestigeflowsupply.co.uk or submit a wholesale supply enquiry. We are committed to handling your information responsibly and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who operates this website

This website is operated by PRESTIGEFLOW SUPPLY LTD, a private limited company registered in England and Wales (company number 17298220). Registered office: Rosedale, Llanrhidian, Swansea, SA3 1EU, United Kingdom. For any privacy query, contact [email protected].

What data we may collect

We may collect the following information:

• Contact form data — such as your name, email address, phone number and company or organisation name where provided.
• Wholesale / product enquiry information — details you choose to share, such as buyer type, product category, quantity, intended use, destination, timeframe, repeat supply needs and specifications.
• Message content — any information you include in the message field or in an email to us.
• Technical and analytics data — if analytics or cookies are used, limited information such as pages visited, device type and general location may be collected. See our Cookie Policy for details.

You do not have to provide any personal data to browse the website. Enquiry information is provided voluntarily when you contact us.

How we use your data

• To respond to your wholesale supply enquiry and any follow-up messages.
• To discuss product categories, quantities and practical supply options.
• To maintain a record of enquiries for legitimate business purposes.
• To improve the website and understand how it is used, where analytics is enabled.

Lawful basis for processing

We process personal data under the following lawful bases:

• Consent — where you submit an enquiry form and confirm you consent to us using your details to respond.
• Legitimate interests — to respond to business and trade enquiries and to operate and secure our website, provided this does not override your rights.
• Legal obligation — where we are required to retain certain records.

How we store and protect data

We take reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access. Enquiry information is accessed only for the purpose of responding to and managing your enquiry.

Data retention

We keep enquiry information only for as long as necessary to respond to and manage your enquiry, to maintain reasonable business records, or to comply with legal obligations. When information is no longer needed, we take steps to delete or anonymise it.

Sharing your data

We do not sell your personal data. We may share information with trusted service providers that help us operate the website or communicate with you (for example, email or form-handling providers), and only where necessary. We may also disclose information where required by law.

Your rights under UK GDPR

You have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data in certain circumstances;
• restrict or object to certain processing;
• request data portability where applicable;
• withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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Questions about this policy? Contact [email protected].